User Agreement & Policies

This Agreement governs your use of the Site and the Southeast service (the "Service").  You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Southeast Impressions is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Southeast Impressions Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Southeast Impressions.

Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Southeast Impressions and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Southeast Impressions retains the right to display such designs or offer them (or variations of such designs) to other customers.

Southeast Impressions endeavors to make sure pricing information on the website is accurate. However, from time to time there may be an error. Southeast Impressions regrets this happening and you will be notified of the error and provided with the accurate price and have the option to continue with your order or cancel the order.

Additionally, Southeast Impressions has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Southeast Impressions production.

You agree to not use Southeast Impressions's Service to create any material that is unlawful, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Security Policy

Your payment and perssonal information is always safe.  Our Secure Sockets Layer (SSL) software is the indrustry standard and among thebest software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.


Payment Policies

Southeast accepts online or telephone payment via credit card, debit card, or electronic check (ACH). All payments sent electronically are securely transmitted.

Southeast also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.

Shipment/Delivery Times

Southeast Impressions orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on screen-printed apparel items are available for a 20% rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.

Returns Policy

Southeast goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Southeast accepts returns and will refund payment if and when customers are disappointed by Southeast merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Cancellation Policy

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

For any fundraising or pre-sold items Southeast Impressions reserves the right to cancel and refund orders at any time if a pre-determined minimum is not met.


You agree to defend, indemnify and hold Southeast and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of Southeast's Site and the Service, your violation of this Agreement, or your violation of any rights of another.

Governing Law

This Agreement shall be governed by the laws of the State of Tennessee and, where applicable, by federal law.